Frequently Asked Questions

Collaborative Care is an evidence-based model that integrates behavioral health directly into primary care and specialty care. Instead of referring patients out and hoping they follow through, your team manages behavioral health conditions — like depression and anxiety — inside the primary (or specialty) care setting, supported by a Behavioral Health Care Manager (BHCM) and a consulting psychiatrist. Research consistently shows it improves outcomes and reaches patients who would otherwise fall through the cracks.

Cabana is a turnkey CoCM program — we integrate seamlessly into your clinic without disrupting your existing workflows. We provide the Behavioral Health Care Manager and Psychiatric Consultant, handle all program infrastructure, and work directly with your billing team to ensure full compliance with your practice's standards and regulations. Our documentation and billing processes are already built with those requirements in mind.

The provider remains the leader of the patient's care team — that doesn't change. What changes is that they're no longer managing behavioral health needs alone. The provider continues to oversee the patient's overall health and prescribe medications, but is now supported by a BHCM who handles day-to-day behavioral health management, follow-up, and brief therapeutic interventions. CoCM enhances the provider's role; it doesn't add to their burden.

Cabana provides three things your practice doesn't have to build:
• Behavioral Health Care Manager — recruited, trained, and managed by Cabana; integrated into your daily workflow, on-site when space is available
• Psychiatric Consultant — available for caseload review and clinical guidance; no separate contract needed
• Platform, registry, and billing support — patient tracking, outcome measurement, documentation, and billing workflow infrastructure

No. Cabana provides the care manager capacity. You don't post a job, conduct interviews, or manage the hire. The BHCM works within your practice as a clinical partner — supervised by Cabana, coordinated with your team.

We believe a warm handoff is essential. When a provider can walk a patient down the hall to meet the BHCM in person, engagement rates climb significantly compared to a virtual referral or an outside appointment. That relationship — built in the same space where the patient already feels comfortable — is what keeps people connected to care. We place our BHCMs on-site whenever your practice has space to accommodate them.

Billing runs through the practice, not the BHCM. CoCM is designed to enhance the care your practice is already providing — it does not pull billing away from your providers or compete with existing revenue streams. Your practice bills Medicare and Medicaid directly using established Collaborative Care reimbursement codes. Before launch, we work with your billing department to confirm that CoCM codes are included within your existing contracts, so every encounter we support is set up to be captured and reimbursed. From there, Cabana handles the documentation infrastructure, registry, and workflow support to ensure your encounters meet billing criteria and are fully documented — your team does the billing, we make sure the work is billable. No prior experience with CoCM billing is required. We handle the setup, the ongoing support, and the compliance groundwork so your billing team isn't starting from scratch.

There is no upfront cost to pilot practices. Cabana supports your team in standing up a new CMS reimbursement stream.

Pilot implementations typically take 60–90 days from agreement to first patient. Cabana manages care manager placement, workflow integration, EMR setup, and registry configuration. Your team's lift during onboarding is minimal — we do the heavy work.

Cabana works with practices of all sizes, including FQHCs, independent physician groups, rural health clinics, and specialty practices. The best-fit practices are those seeing patients with unmet behavioral health needs who want a structured, sustainable way to address them inside the visit — not through referral alone.

No — it complements it. Your existing behavioral health team handles complex or specialty cases. CoCM addresses the large volume of patients who need support but never make it to a referral. Think of it as an expansion of behavioral health care: PHQ-9 tracking, brief interventions, medication management in collaboration with your providers. Your BH team becomes the step-up pathway, not the front door.

Cabana is currently in Louisiana. If you're outside Louisiana, we'd still love to connect — we're building our expansion pipeline now and want to understand where the need is greatest. Reach out at yourcabana.com/book-a-demo

Reach out to our partnerships team to book a demo. We'll start with a 20-minute conversation to understand your practice's needs and determine whether a pilot is a good fit — no commitment required.

A workplace wellness pod, sometimes called an office wellness pod, is a private, enclosed booth where employees step in for a short guided reset during the workday. A Cabana Pod pairs calming light, sound and nature-based visuals with a 4–6 minute breathing, grounding or mindfulness exercise. People can lower stress and refocus without leaving the building or booking an appointment.

It's sometimes called one, but it does more than meditation. An employee steps inside, shares how they're feeling, and follows a guided 4–6 minute session: breathing, grounding or a brief mindfulness exercise. Many sessions are open-eyed, so a reset never has to look like meditating at work. The experiences draw on Attention Restoration Theory, and no sign-up is needed.

Through usage and aggregated well-being data. Each Cabana Pod includes an analytics dashboard that shows how often the Pod is used, when people reach for it and overall mood trends. Pre/post mood is tracked, and the data shows an average of 33% in mood improvement after a single Pod use. Data is never tied to an individual, so employees can use the Pod knowing no one is tracking who walked in. That privacy is what keeps people coming back.

Cabana provides personalized mental health support that combines shared human experience with clinical care. Through the Cabana app, members join live, professionally moderated sessions and use guided journals, mood tracking, and short evidence-informed content to help them achieve their mental wellness goals. Through Cabana Connected Care, Cabana delivers Collaborative Care inside primary care and specialty practices, providing Behavioral Health Care Managers, psychiatric consultation, referrals, and measurement-based care to improve patient outcomes.

Cabana is based in New Orleans, Louisiana.

Led by our Head of Clinical Operations, Cabana supplies the behavioral health clinical team: Behavioral Health Care Managers, licensed clinicians who carry an active caseload, a Psychiatric Consultant, and Care Navigators. Care follows the Collaborative Care Model, using a patient registry and validated measures such as the PHQ-9 and GAD-7 to improve patient outcomes.